Missouri Certified Peer Specialist Basic Training Practice Exam

The recommended approaches for dealing with conflict emphasize effective communication and empathy. Ignoring the other person's feelings does not align with these principles. Acknowledging feelings is crucial in conflict resolution, as it helps to create an environment of respect and understanding. When individuals feel heard and validated, it paves the way for more constructive dialogue.

In contrast, listening without judgment, checking for common understanding, and identifying overlaps in viewpoints are all strategies aimed at fostering open communication. They encourage the parties involved to express their perspectives, ensuring that everyone is on the same page and promoting collaboration in finding solutions. The rejection of the option that involves ignoring feelings highlights the importance of addressing emotional components in conflict resolution, reinforcing that understanding and respect are vital for effective interactions.