Which of the following is critical for establishing a trust-based relationship?

Listening actively is essential for establishing a trust-based relationship because it demonstrates respect and validation for the other person's feelings, thoughts, and experiences. When individuals feel heard and understood, they are more likely to open up and share personal experiences, which fosters a deeper connection. Active listening involves fully engaging with the person who is speaking, acknowledging their emotions, and responding appropriately. This practice creates a safe environment where meaningful dialogue can occur, ultimately strengthening trust and rapport.

In contrast, the other options undermine the development of a trustworthy relationship. Providing solutions without listening can lead to feelings of being dismissed, while making promises and not following through erodes trust and reliability. Focusing solely on the individual's problems can also prevent a balanced and constructive conversation, leading to feelings of being overwhelmed or unsupported. Therefore, active listening is a fundamental skill for anyone seeking to build trust and effectiveness in their interactions.